FAQs
Welcome to our FAQ section!
We are very pleased to welcome you as a customer. Here we answer the most frequently asked questions about our products.
Shipping & Returns
Here are some frequently asked questions about shipping, returns and exchanges.
What is the STARKSURANCE?
The STARKSURANCE is our 2-year money-back guarantee, which ensures that you always have a functioning product. If one of our products shows a defect within two years that was not caused by willful damage, we will replace it without any ifs and buts. Your trust is important to us, and we stand by our quality!
How does the 60-day money-back guarantee work?
With our 60-day money-back guarantee, you can test most of our products - with the exception of shakers and massage guns - completely risk-free. If you are not satisfied within 60 days, you can simply return the product. You only have to pay the shipping costs yourself. We ask you to let us know why the product did not meet your expectations so that we can continue to improve our products. Your feedback helps us to become even better!
How long does delivery take?
We offer express shipping in Germany, Austria and Switzerland. The delivery time is usually 2 working days. In other countries it can take 5 to 7 working days.
How can I return my order?
Returns can be made via the contact form or by sending us an email to kundenservice@starkfeld.com .
Can I exchange my order?
Unfortunately exchanges are not possible, but send us an email and we will see what we can do.
How can I track the status of my order?
You can monitor the status of your order in your user account or in the email you received with the order confirmation.
Orders
Here are some common questions about orders.
Can I change or cancel my order later?
Yes, as long as the goods have not yet been dispatched, you can send us an email. We will then try to change or cancel the order for you.
What should I do if I receive incorrect or damaged goods?
Contact us immediately. Our customer service will find a solution for you. Although this rarely happens to us, goods can be damaged during transport.
How can I get a copy of my invoice?
Send us a message using the contact form and we will send you an invoice.
Is there a way to change my delivery address after ordering?
No, the order must be cancelled.
Products
Here you will find answers to the most frequently asked questions about our products.
Can I try the products before I buy them?
Yes, thanks to our 60-day money-back guarantee, you can test most of our products risk-free. If they don't meet your expectations, you can simply return them.
Are your products tested?
All our products comply with the applicable standards and are TÜV tested and certified by us.
Where are your products made?
Unsere Produkte werden in Deutschland entwickelt und unter höchsten Qualitätsstandards gefertigt. Wir legen großen Wert auf Ingenieurskunst und Präzision, damit du immer das Beste bekommst.
Is there a guarantee on your products?
Yes, our STARKSURANCE satisfaction guarantee is a kind of 1-year all-round worry-free package. No matter what is wrong with the products, we assure you that we will find an appropriate solution to ensure that you are satisfied, be it an exchange, return or you get your money back.
Are your products environmentally friendly?
We only work with manufacturers who pay attention to their emissions. At STARKFELD, we focus on sustainable products with a long lifespan to avoid plastic waste and protect our environment.