Refund policy

Right of Withdrawal and Voluntary 60-Day Returns

Your statutory right of withdrawal and the legal deadlines remain fully unaffected. No reason is required for a statutory withdrawal. Our returns portal is an additional, voluntary service and not a prerequisite for exercising your statutory rights.

Voluntary Returns within 60 Days

Additionally, you can return fulfilled orders free of charge within 60 calendar days of delivery. If Shopify does not contain a delivery date, the voluntary period begins on the shipping date.

1. Verify Order
   Open the STARKFELD Returns Portal and enter your order number and email address.

2. Select Items, Quantity, and Reason
   For each item, select the return quantity and a return reason. For a defect or quality issue, a brief description is required. Photos are optional and help us improve our products.

3. Receive Free DHL Label
   The PDF label is available for direct download in the portal and will also be sent as an email attachment. A QR code is also available for German senders.

4. Drop off Return
   Securely package the items and drop off the parcel with the PDF label or, if available, the QR code at DHL.

Multiple Returns and Promotional Gifts

Within the voluntary 60-day period, multiple returns are possible as long as unreturned quantities are still available. If the condition of a discount promotion is no longer met after the return, the portal will transparently indicate whether a free promotional gift must be returned.

Refund

As soon as DHL confirms delivery to our returns warehouse, we will reconcile the actually returned quantities with Shopify and refund the discount-adjusted payment amount to the original payment method. Original shipping costs are not refunded as part of the voluntary 60-day return. Statutory refund claims, particularly in the context of a valid withdrawal or justified liability for defects, remain unaffected.

Defects, Faults, and STARKSURANCE®

In case of a defect or fault, you can also register the return via the portal. For further solutions such as exchange or repair, our customer service will assist you within the framework of the STARKSURANCE® Satisfaction Guarantee.

Contact

Email: kundenservice@starkfeld.com
Phone: +49 (0) 711 96880519