Refund policy

Returns made easy

We want you to be 110% satisfied with your purchase. If that's not the case, you can return your order free of charge within 60 days – it's that simple.

📦 Here's how it works:

Log in to the customer portal
Go to our returns portal and log in with your order number.

Select order & start return
Select the order you want to return and click on “Initiate return.”

Specify reason for return
Help us improve – select a reason for return (optional).

Receive return label by email
You will automatically receive a free DHL return label including a QR code by email.

Pack the item securely & drop it off
Stick the label on your package or show the QR code at the DHL branch.
Drop off your package at DHL or a Packstation near you – done!

Returns due to defects or faults

Is your product defective or not working as it should?
No problem – that's exactly what our STARKSURANCE® satisfaction guarantee is for:

✅ Within the first year after purchase
We will find a solution – whether it's a replacement, repair, or refund.
Fast. Uncomplicated. Accommodating.

Simply contact our customer service directly:
📧 kundenservice@starkfeld.com

Refund

Once we have received and checked your return, you will receive a confirmation email. The refund will be automatically credited to your original payment method within a few days.

Contact

Do you have questions or need help with your return?
We are here for you:
📧 kundenservice@starkfeld.com

Note: The STARKSURANCE® satisfaction guarantee applies to all products within the first 2 years after purchase and covers all defects that are not caused by wilful damage or disregard of the instructions. For further information, please read the information on: STARKSURANCE® Zufriedenheitsgarantie