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💪 STARKSURANCE® – 2 years Zufriedenheitsgarantie

110 % oder nichts!

With STARKSURANCE®, you are fully covered. All STARKFELD® products come with our voluntary 24-month warranty from the date of purchase – fair, direct, uncompromising.

✅ What is covered by the warranty?

STARKSURANCE® covers all technical defects and manufacturing errors that are not caused by misuse:

  • Devices no longer function despite proper use
  • Technical failures (e.g., charging issues, pressure loss in Recovery Boots)
  • Defective buttons, controls, or electronics
  • Accessories such as cables or adapters, provided they fail without external influence
  • Shipping damage from direct purchase

❌ What is excluded?

No warranty claim exists for:

  • Improper use (e.g., water in the charging port, device in dishwasher)
  • Self-inflicted damage (e.g., dropping, incorrect storage)
  • Normal wear and tear, or purely cosmetic defects
  • Lost individual parts (lid, packaging etc.)
  • Request for a free upgrade (e.g., from STARKSHAKE V2 to V3)
  • Damage caused by third-party providers (e.g., flea market, warehouse deals)

🔁 Our solutions – fair & flexible

  • Replacement
    In the standard case, we will exchange your product 1:1.
    (Max. 1× per product type and order)
  • Partial Refund
    If an exchange is not possible, but the product is partially functional, we offer up to 20% refund.
  • Return & Full Refund
    Only in the initial case and for clear defects.
  • Goodwill in Special Cases
    For heavily used but not willfully damaged products, we reserve the right to offer a fair partial refund.

📦 Lost accessories? No problem:

  • If spare parts are available: 📬 Shipping for a small fee
  • If not available: 🎁 Discount on a new order

⚠️ Fairness counts:

STARKSURANCE® is based on mutual trust. In cases of willful damage, false information, or serial complaints, we reserve the right to reject inquiries and exclude future warranty claims.

🎁 Also for gifts & resales

The warranty is not personal – as long as you can provide valid proof (invoice, pictures, video), we'll take care of it.

 

2-Year Warranty with STARKSURANCE® – 100% Secure Protection


📊 Examples of Starksurance® – What happens in which case?

 Case

Assessment

Solution via Starksurance®

 Recovery Boots: One chamber remains without pressure

Technical defect with proper use

✅ Replacement device in the first instance🔁 Alternative: Partial refund up to 20 %

 STARKGUN no longer charging despite correct usage

Technical defect within the 2 years

✅ Exchange or refund

 Device defective after a few days – customer wants to return it

Valid initial defect

💰 Return & full refund (one-time per product type)

 Defect occurred again after replacement

Repeated damage

❌ No further claim (Exception: new, independent fault or original damage existed upon delivery)

 Cable, adapter, or accessories lost

Self-inflicted damage

📦 Spare part can be ordered (for a shipping fee), if available

🚫 If unavailable: goodwill discount on a new order

 STARKGUN falls off a shelf and breaks

Accidental damage caused by the user

❌ No warranty claim

 STARKSHAKE V3 arrives damaged (e. g. crack in the lid)

Shipping damage

✅ Replacement or refund

 STARKSHAKE V2 works, but customer wants V3 for free

No defect present

❌ No entitlement to upgrade

 STARKSHAKE V3 no longer works and looks extremely worn

Improper use possible, external condition heavily worn

❌ No regular entitlement🟡 As a gesture of goodwill: Partial refund possible

 STARKSHAKE V3 was cleaned in the dishwasher and is no longer working

Improper use (not dishwasher safe)

❌ No warranty claim